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HOW IT WORKS
To help you get started with Wave, we have produced a series of
videos to guide you through the functionality.
Getting Started
Making & Receiving Calls
Control Panel
Billing
Introduction
An Introduction to Wave and the training series
Licences
How the Wave licence works
Creating Users
How to create and edit Users on the Control Panel
Setting up the App
How to setup the Wave app for your Smartphone and Tablet
Using the Computer Softphone
How to setup and start using the Wave Computer Softphone
Setting up a Desk Phone
Registering a Desk Phone for use with Wave
Voicemail
How to listen to and manage your Voicemail
Custom Voice Files
How to record and apply your voice for use throughout the phone system
Diverts
How to divert your calls to an external number
Caller ID
How to change or withhold the number that a user presents when making outbound calls
Interactive Voice Menu
How to create an Interactive Voice menu (IVR) or auto-attendant
Call Queues
Creating a call queue for when your lines are busy.
Hunt Groups
Ringing phones sequentially or in a set sequence at selected times of the day. Also known as Ring Groups
Caller ID Routing
Routing calls based on the number that has called you. Especially useful if you have regional offices or nuisance callers
Setting a Destination for your Telephone Number
What happens when somebody calls your number
Adding Music
Adding hold music
Pick-Up Groups
Allows you to answer your colleagues phone if they are not at their desk.
Conference Rooms
Setting up and dialing into a Conference Room or meeting.
Call Recording
Recording your phone calls
Emergency Addresses
Ensure that the Emergency Services can locate you when you dial 999 or 112 from your Wave phone
IP ACL (Access Control List)
Manage the IP addresses that you can make calls from
International and Premium Rate Calling
Calling internationally using Wave
Managing Spend Alerts
Control your daily spend with Spend Alerts
Working with Call Data Records
View a breakdown of your calls and export the data
Viewing Invoices and Account History
View your invoice and payment history
The Wave Experience
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