Calendar based routing allows you to specify how you want your calls to be routed based on the date. They are more suitable than hunt groups for this task, because whereas hunt groups route based on time of day, calendar call rules allow you to route calls based on the specific date.

This feature is useful for holidays such as Christmas or Easter.

For example, over the Easter period you can route calls to an out of hours messaging service or divert to someone who might be on call.

To get started, you will need to login to your control panel. If you are unsure how to log in, please follow this guide .

This article contains the following sections:

1.Creating a Calendar Router
2.Editing the Calendar Router
3.Assigning the Calendar Router
4.Frequently asked questions

Creating a Calendar Router

When logged in, select Your Phones then Calendar Routing from the top menu of your control panel (as below)

Click ‘Create new Calendar Router’

Give the Calendar Router a name & an extension number.

Finally, select “Create Calendar Router“. You will be presented with the confirmation screen showing it has been created.

To edit the rule, select ““

Editing the Calendar Router

To create a new rule, simply select a date range for it, and select a destination. If you want the rule to repeat (for example, every weekend or fortnight) simply check the repeat range box and select how often you want the range to repeat.

For example, I am going to select the Christmas Holiday to go a divert to one of my Users between 24th – 26th December. The set up would look like:

If you are confident the rule shows the correct dates, select ‘Add Date Range’. Once this has been added, your rule will look like this:

By default, any inbound call that does not occur on a date range you have configured will be rejected. Therefore, ensure you have a rule configured.

To ensure when you arrive back into the office no calls are rejected, you will need to add another rule to route calls to. I have set up a rule for dates outside of 24th – 26th December, they route to the Support Hunt Group. This should look like this:

Note, you will be able to add a rule to route calls to any destination to on your account.

Assigning the Calendar Router

Once you have finished configuring your calendar rules, you need to assign it. For example, if you want it to apply it on your main phone number you would need to go to the Phone Numbers area of your control panel and select the calendar-based rule as the destination for that number. If you are unsure how to do this, please follow Manage Your Telephone Numbers on Wave guide.

Frequently asked questions

What happens if I add an entry that conflicts with an existing date range?

If you add an entry that is exactly the same as an existing date range, then the new rule will overwrite it.

For example, if our calendar based rule already has an entry for the 10th April, and you use the dropdown boxes to create a conflicting rule, the new entry will overwrite the existing one – calls will go to the destination that you just select in the dropdown boxes.

If you add a new date range that partially covers an existing rule, then your existing rule will be split. The new date range will take precedent, however the other parts of the old rule that are outside of this range will still exist.

How do I delete a rule?

To delete a rule, simply check the box alongside it in click on the  icon. To delete more than one rule, simply select multiple entries.

What type of destinations can I divert calls to?

You can divert calls to any type of destination on your account:

• Individual user extension
• Hunt group
• Voice menu
• Conference room
• Alias
• Call queue
• PIN access control group
• Caller ID based routing group

Why are inbound calls being rejected?

By default, any inbound call that does not occur on a date range you have configured will be rejected. Therefore, ensure you have a rule configured. Any rule that is currently in effect will be shown in red.

Why don’t any of my calls get routed as expected?

Always ensure you assign your new calendar-based routing rules to one of your external numbers or as the destination of a group (such as a hunt group or voice menu).

You can assign your rules to an external number in the Phone Numbers section of your control panel. Just follow this guide here.