HOW IT WORKS

Manage Your Telephone Numbers on Wave

Manage Your Telephone Numbers on Wave

Time to Read | 1 mins

The phone numbers page allows you to view and manage all the phone numbers you hold on your account. To find your telephone numbers, navigate to ‘Your Phones’ > ‘Phone Numbers’ in your Control Panel

Search box

At the very top of this page there is a handy search box where you can search for an individual number on your account. This is very useful for customers with a large quantity of numbers on their account to allow them to identify and update individual numbers when required.

Main Numbers

This menu shows you your main telephone numbers and where they are being directed to, for example at a Hunt Group, User or Queue etc.

You can then edit the destination of the number by clicking the  button to the right of the number. When you click  you will be presented with a drop down menu with the available destinations presented in a drop down menu and again with a handy search box for users with a lot of destinations. Once you have selected the destination you wish to point the number to, click the ‘Save’ button.

Unavailable Numbers

This section lists any numbers you have on your account that cannot currently be used. Some examples may include numbers that you have reserved as well as numbers they may have since ported away from us. If you have a number here you wish to use, please contact our Support team and they should be able to assist you with this.

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